Frequently Asked Questions
Where are Battery Experts situated?
Do you have a Cape Town branch?
Battery Experts does not have a branch in Cape Town.
Does Battery Experts manufacture battaries?
Battery Experts does not manufacture cells or batteries. We import cells and assemble custom battery packs as per our customer’s requirement. We also repack existing batteries in order to save on the cost of buying a new battery.
Where are orders shipped from?
All the stock for our online store is held in our main warehouse in Durban, South Africa. Should an item reflect as “in stock”, this means that it is in stock in our Durban Warehouse.
What does it mean if its on backorder?
Backorder items are brought in specifically to fulfil your order. We do our best to give accurate timelines on our site but there are outside variables that could affect this, such as the supplier being out of stock. Should the lead time be any different to what is reflected on the site, you will be notified by someone from our team. If you need the item urgently, please contact us first so that we do not disappoint you.
What is Battery Experts warranty?
What happens if I order the incorrect battery?
How long does it take to ship my order?
What delivery method to you offer?
Can my order be collected at the Edenvalle Branch?
Although this is not the norm, this can be arranged. We send stock up to our branch weekly. Your parcel can be sent to them with this consignment, and you can collect from their store. One of the team will notify you when it is there for collection.
What do you charge for delivery?
Do you deliver outside of South Africa?
We do not deliver outside of the country via our website but, if you contact us directly on either sales@www.batteryexpert.co.za (Durban branch) or jhbsales@www.batteryexpert.co.za
(Johannesburg branch) we will be able to quote you on delivery to neighbouring countries.
What do I do if I have a faulty product?
Please contact us so that we can provide you with the necessary details to affect the return.